Cancellation Policy

01Cancelling before your order is dispatched

You may cancel an order without giving a reason, just email us at enquiries@whclips.co.za with your order number. If the order has not yet been shipped, we cancel it and refund everything you paid.

Once the order has been shipped section 2 applies.

02Cancelling after shipment took place

Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase without giving a reason. To give us time to arrange the return with our supplier, please tell us as early as you can, ideally within 5 days of delivery.

• How to cancel. Email enquiries@whclips.co.za with your order number and say that you are cancelling.
• Returning the goods. Send the goods back to us, with everything that came in the box, including the original packaging, in the condition you received them.
• Cost of returning. You may carry the direct cost of returning the goods to us, and the handling fee below where it applies.
• Condition. Take reasonable care of the goods while they are with you. If they come back damaged, used, or missing parts or packaging, we may deduct the loss in value from your refund.
• Handling fee. When you cancel after your order has been dispatched, a handling fee of 10% of the price of the goods may be deducted from your refund. The delivery charge is not refundable. No handling fee applies if the goods are faulty, damaged in transit or not what you ordered.
• Your refund. We refund the price of the goods you return, less the handling fee where it applies, to the payment method you used, within 30 days of the date you cancelled, as the Electronic Communications and Transactions Act requires. We may hold the refund until the goods are back with us and checked against your order.

03When the right to cancel does not apply

The right in section 2 does not apply to goods that by their nature cannot be returned, goods made to your own specification, and computer software whose seal you have broken. If we ever sell an item in one of these categories, we say so on its product page before you order.

04If we cancel your order

We may cancel an order if the product turns out to be unavailable, or if a price shown on the store was a clear error. We tell you by email before dispatch. If a product is unavailable, you may wait for stock, choose a different item, or cancel; if the order is cancelled, we refund you in full within 30 days. We never substitute a different product without your agreement.

05How refunds are paid

Refunds go back through PayFast to the card or account you paid with. How quickly the money shows on your statement depends on your bank, after we have issued the refund.

06Your other rights

Nothing in this policy limits any right you have under the Consumer Protection Act or the Electronic Communications and Transactions Act, including your right to return defective goods (see the Returns and Refund Policy).

07Contact

enquiries@whclips.co.za · Monday to Friday, 08:00 to 17:00 (SAST). Messages sent outside those hours are answered the next working day.