Returns and Refund Policy

01Your rights

Nothing in this policy limits any right you have under the Consumer Protection Act (CPA) or the Electronic Communications and Transactions Act (ECT Act).

• Change of mind. You may cancel an online purchase under section 44 of the ECT Act. Please tell us as early as you can, ideally within 5 days of delivery. See the Cancellation Policy.
• Six-month right. If a product is defective, unsafe, or not fit for its purpose within six months of delivery, you may return it and we will replace it with a new item, delivered to you at no cost to you (CPA section 56). If we do not have a replacement in stock, we refund you the price of the goods.
• Manufacturer's warranty. On top of that, every product carries the manufacturer's warranty for the period shown on its product page or, where no period is shown, the manufacturer's standard warranty period for that product, which we confirm on request.

02How to return goods

1. Email enquiries@whclips.co.za with your order number, a description of the problem, and photographs if the item is damaged.
2. We reply with what happens next and the return address, which is 214 Caperbush Street, Hartbeespoort, 0216, North West, South Africa.
3. Send the goods back, with everything that came in the box, including the original packaging.
4. Write your order number on the outside of the parcel.

We cannot accept a return that has not been agreed with us first, because we cannot match an unexpected parcel to an order. A parcel without an order number on it may be delayed for the same reason.

03Who pays for returns

• Faulty, damaged or wrong goods: we do. We arrange the collection or pay the courier cost, and we deliver the replacement to you at no cost.
• Cancelling after shipment: you carry the direct cost of returning the goods, and the handling fee in our Cancellation Policy where it applies.

04Refunds

• Faulty, damaged or wrong goods are replaced with a new item. We refund the price of the goods only if we have no replacement in stock.
• Changing your mind: we refund the price of the goods you return. The delivery charge is not refundable. If you cancelled because you changed your mind, the 10% handling fee in our Cancellation Policy may be deducted; no fee applies to faulty, damaged or wrong goods.
• Refunds are paid through PayFast to the card or account you paid with.
• We pay the refund within 30 days of the date you cancelled or, for a fault, within 30 days of the date we receive and check the goods. How quickly it shows on your statement depends on your bank. If we have told you a refund is approved and it has not reached you within 15 business days, email us.
• We do not refund to a different account from the one that paid.

05Claims through the manufacturer's warranty

You claim through us, not the manufacturer. Email us with your order number and a description of the fault, and we arrange the claim with our supplier. We tell you what to expect, including any repair time, before you send anything.

06What is not covered

These rights do not cover damage from misuse, accidents, unauthorised modification, or normal wear and tear, and they do not reduce any other right you have in law.

07Business buyers

The CPA protects individuals and smaller businesses. A company above the CPA's size threshold buys on our Terms of Sale and the manufacturer's warranty. Tell us when you order if you are buying for a company, and we confirm which applies before any claim.

08Contact

enquiries@whclips.co.za · Monday to Friday, 08:00 to 17:00 (SAST).