Delivery Policy

01The delivery charge

The delivery charge is not included in the price of the goods. We deliver nationwide. The charge is calculated at checkout from the province you are delivering to and the weight of your order, and is shown to you, together with the total, before you pay. You are never charged more than the total shown when you confirm payment.

Prices are in South African Rand. White Horse Clips (Pty) Ltd is not registered for VAT; no VAT is charged.

02Where we deliver

We deliver by courier to the address you give at checkout, anywhere in South Africa. We do not deliver outside South Africa.

03How long delivery takes

• Handling time: 1 to 2 working days (Monday to Friday) from the day your payment is confirmed. This is the time we and our suppliers take to prepare and dispatch your order.
• Delivery time: 2 to 3 working days (Monday to Friday) after dispatch to an address in Gauteng, and 2 to 10 working days (Monday to Friday) after dispatch to an address in any other province.
• Order cut-off: orders can be paid for at any hour. Payments confirmed after 15:00 SAST, or on a weekend or public holiday, start counting on the next working day.

An order with several items may arrive in more than one parcel. These times are estimates, not guaranteed dates, but we fulfil every accepted order within 30 days unless we agree a later date with you. If we cannot, you may cancel and we refund you in full within 30 days.

04Tracking

We email you when your order is dispatched, with the name of the courier handling your parcel and your tracking or waybill reference.

05When your parcel arrives

Please check the parcel when it arrives, and email us within 5 working days of delivery at enquiries@whclips.co.za if it is damaged, faulty or is not what you ordered. Our standard returns & refunds policy will apply.

06If you are not there

The courier will deliver during normal working hours and will contact you if delivery fails. If a parcel cannot be delivered, the courier will contact you to arrange redelivery. If delivery failed because of an incorrect or incomplete address that you supplied, we may charge the cost of a second delivery.

07Risk and ownership

On payment, our Returns and Refund Policy takes effect and ownership passes to you. The goods travel at your risk until they are delivered to you. If you want the delivery insured, forward your order confirmation email or use your order number in the heading of the email to enquiries@whclips.co.za email before we ship your parcel, and we will quote the extra cost. Note, shipment may be the same day, hence do not delay on sending the mail in time.

08Contact

enquiries@whclips.co.za · Monday to Friday, 08:00 to 17:00 (SAST).